Lean Six Sigma Yellow Belt Certification

Salesforce

Customer Insights and Consumer Analytics for Organizations: Concepts

SQL Essential Training

Lean Six Sigma Yellow Belt

NDG Linux Essentials

Bachelor's degree

• Responsible for the management of workflow throughout all
departments within a business.
• Optimized daily activities and performance of the business across
the board.
• Recommend new procedures to increase the efficiency of day-today operations
• Assisted the Operations Head in developing, planning, and
coordinating operational activities
• Created SOPs for the different departments.
• Handling Trust& safety team and minimizing the reports and
complaints to 0.5% per week.
• Creating and maintaining weekly and monthly data for the team
• Worked with the Product and marketing team on a different
project
• Provided timely, prioritized, and complete customer-based
feedback to Product Management, Sales, Support, and/or
Development regarding customer requirements and issues

Operations Team Lead

Community Lead

•	Ensured all team members understand their and companies’ expectations and deliverables of their role. Responsible for process and company policies adherence of all team members
•	Developed and coached team members to improve performance and delivery of service
•	Identify and managed training and development needs in line with company procedures
•	Managed organizational change within team and department, including changes to procedures with regular comms in a timely manner
•	Organized/maintained agents' scheduling and monitoring of real-time performance of inbound queue/s
•	Administrate accounts of team members for all relevant work systems
•	Managed the day to day performance of agents with regards to productivity and utilization, service levels, customer satisfaction and efficiency
•	Developed and implemented initiatives that positively impacted operational efficiency
•	Interview potential new team members
•	Conducted regular Team Meetings
•	Participated in regular assessment of ind

Team Lead

•     Worked with Clients  and cross-functional teams to drive customer success strategy ongoing
•     Collaborated with senior management and business line management to identify and prioritize new 
       concepts for development and launch.
•      Worked with client to develop and improve Knowledge base 
•       Coordinate with the sales team to identify expansion opportunities 
•	Quality Management: Doing the RCA’s improving the team quality and ensuring the team is 
        meeting the targets promised to the client. 
•	Floor walking as and when free. Being a support to managers and floor. Supervising chats and 
       calls. 
•      Handled a team of 24 people with their day-to-day activities.
•	Documented client progress through case notes and documentation.
•	Tracked and analysed reports to determine needed improvements.
•	Provided training to the staff members for all the new launches and made sure they are up to date 
        with all the new & updated processes.
•	Write and 

Senior Subject Matter Expert

Customer Success Manager

Customer Success Manager 💼 | On-boarding Specialist

Know about Akash Singh's work experience, education, bootcamps, certifications, and much more. Akash Singh